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Printing maintenance

Removing printers from service

Ideally, printers shouldn't ever be turned off. Instead, they should be removed from the CUPS classes:

  1. Go to (works only in lab)
  2. Go to Classes > double > Modify Class
  3. Remove the offending printer from the list of selected printers
  4. GOTO 2, repeat for the single class

(In theory pausing printers should have the same effect, but the current CUPS version still queues jobs for them for some unknown reason, causing half of user jobs to not print.)

Restoring printer service

Perform the reverse of the above (add the printers back to the classes), then double-check that the printers are not paused. Even if staff don't pause them, CUPS will pause them automatically if they fail.

Replacing toner

Toner replacement takes only a few seconds. Don't bother recording toner replacement, there is no point.

Old toner cartridges should be saved in the server room (find a box that has a bunch of old toner in it). We return these to Staples for $2/cartridge in rewards.

Our printers use CC364X toner cartridges. As part of our service agreement with the UCSF Print Management Program, we buy toner in bulk from them and in exchange receive complimentary service for our printers. In order to replenish stocks of toner, first get in touch with the UC Berkeley PMP Coordinator (as of 2018, this is Pam Krol) to get a quote for a bulk toner order, and then notify our LEAD Center advisor to get the pass-through account chartstring in order to let PMP debit our account directly through the ASUC. Once a contract is signed, PMP will ship the toner to the lab and withdraw funds from our account automatically. It is necessary to inform our advisors of this in advance so they can properly authorize and document the fund transfer between the ASUC and the University. The LEAD center has requested we keep our use of the passthrough account to a miminum, so we've agreed to buy toner in annual intervals.

Performing maintenance on the printers

Our contract with PMP entitles us to free service for our printers, with a short turn-around time. As a result, we should not longer attempt maintenance ourselves, and should let the professionals take care of it. Should maintenance be necessary, email (with sm+printers@ cc'd) to contact a PMP technician, inform them of the problem, and let them handle everything else. Make sure to include the relevant printer IDs in the email. If there are any questions about the terms of our service agreement, direct them to the UC Berkeley PMP Coordinator.