Restarting services

Taking production services offline

As established by the SMs on August 30, 2017.

Staffers who wish to take any production service offline for longer than the length of a reboot, or who wish to reboot a hypervisor hosting production services must gain permission from the Site Managers or Deputy Site Managers whenever possible.

Whenever a staffer restarts a production service, whether permission is required or not, or restarts a machine that other users have running processes on, they must give notice to other staffers of their actions as soon as possible and ideally receive acknowledgement. The staffer should preferably do this on Slack/Discord/Matrix/IRC.

Staffers scheduling downtime for public-facing services should make a blog post at to give users sufficient advance notice. Planned restarts of hypervisors should also be announced on this blog, since restarting hypervisors can often take several minutes or more.

End of policy

Rebooting hypervisors

Rebooting hypervisors is a slightly risky business. Hypervisors aren't guaranteed to always reboot without problems. Therefore, you shouldn't reboot them unless you can physically access the lab in case problems arise. Additionally, this risk is the reason (D)SM permission is normally required to reboot hypervisors.

So you've gotten the necessary permission and made a post on the status blog/updated the MOTD (if it's a scheduled restart). What now?

If you are planning to shut down login servers (i.e. tsunami, vampires and corruption), run the shutdown command on these machines as soon as possible in order to schedule the shutdown and warn users in advance. You can do this with a command like

sudo shutdown -h 22:00 "Rebooting for kernel upgrades"

for a shutdown scheduled for 10:00pm.

For other VMs, you can shut them each down via sudo virsh shutdown.

Be careful to always shut down firestorm last. This is because once firestorm is shut down, LDAP/Kerberos logins go offline, and the hypervisors can thereafter only be logged into via the root account. Since you'll not be able to run new commands using sudo, you should always sudo -i before shutting down firestorm.

Once all of the VMs have been shut down, you can then power off the hypervisors via shutdown -h now.